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Tax Relief Advocates complaints

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300 Spectrum Center Drive, #400
Irvine, CA 92618 | Get Directions

(888) 829-1007

http://www.tradvocatesirvine.c...

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

1 complaints against Tax Relief Advocates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tax Relief Advocates

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

I started make payments including deposit on 5/26/21 to help with prior years and current years of 2019 & 2020. I can never get a status on my case and have never talked to the attorney assigned to my case (whoever that is) and had stopped paying them for the last 2 months based on the non-disregard in my case. This company is unreliable and useless in giving a status to my case. Resolution Sought Would like to get out of the contract if I can without repercussions. My service has been terrible & would recommend them to anyone else.

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