Complaints for Tax Relief ASAP in Orange, CA

2200 West Orangewood Avenue, Suite 212
Orange, CA 92867 | Get Directions

(714) 912-7100

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, difficulties obtaining refunds and poor customer service. Customers complain the company promises they can eliminate or reduce their tax liabilities, in some cases for pennies on the dollar, or claims to stop garnishments but fails to negotiate settlements or stop wage garnishments. Other complainants allege the company does not return calls and they encounter difficulty obtaining updates to their cases. All complainants requested refunds based on the companyâ€™s failure to deliver services as agreed upon.

The company responds to a few complaints by denying refunds stating the fees were earned. In some cases the company issued partial refunds. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Tax Relief ASAP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tax Relief ASAP complaints