Complaints for Tax Relief Associates, Inc. in Brea, CA

3 Pointe Drive Suite 200
Brea, CA 92821 | Get Directions

(800) 971-2006

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to fullfill contractural agreements. Some clients complain once the company has obtained payment, they fail to return calls, or advise clients on the status of their case and fail to submit required paperwork. In some cases, customers state that the company had not initiated any contact with the IRS on their behalf. A few clients report, the IRS imposed wage garnishments, or siezed bank accounts when no action was taken by the company. Other customers complain refund requests are ignored.

In most cases when addressing allegations of unfullfilled contractural obligations, the company contends that the customer failed to provide requested information, failed to file paperwork, or otherwise delayed, or foiled their negotiation efforts.

Complaint Closing Statistics

0 complaints against Tax Relief Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tax Relief Associates, Inc. complaints