Find a reputable business?

Complaints and Resolutions

Tax Response Center complaints

Read Complaints File Complaint View Full Report

30700 Russell Ranch Rd., Suite 250
Westlake Village, CA 91362 | Get Directions

(888) 427-5077

http://www.taxresponsecenter.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Tax Response Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Tax Response Center

Sort by

1/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

Was advised by company that they would be able to get me substantial savings on tax debt. At the end of process owner contacted me and told me that the state would not allow so we were unable to come to agreement!Owner of company was very disrespectful in handling issues and very irresponsible when it came to follow up!He contacted me and told me he came to an agreement with the state but when I contacted the state the tax examiner said she had never spoke to him!Had to go back to my accountant to try and resolve issues because he just hung up the phone on me on our last conversation!I believe that is extremely immature practice!I called back and left message after and he never responded!I run my own business and would never hang up the phone on a client due to the fact that I could not live up to the expectations that my company had set out for them! Resolution Sought Refund my money

8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

False advertisement And took advantage of me. I haven't worked in over 17 years. it's was my first time filing taxes. It's end up turning into months later. In no response Resolution Sought I'm on social security. And I just want to return my money three hundred .

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile