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Tax Rise Inc. complaints

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19900 MacArthur Blvd, Suite 400
Irvine, CA 92612 | Get Directions

(877) 507-5582

http://www.taxrise.com

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Total Amount in Dispute:
$52,790.00

Total Amount Settled:
$0.00

Complaint Experience

21%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

14 complaints against Tax Rise Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
11	Unanswered

14 complaints against Tax Rise Inc.

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6/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

5/23/2024

Taxrise promised a false IRS resolution to unpaid taxes. I got same resolution I had with IRS. I am asking them for refund. Contacted them several times. Resolution Sought Refund of money paid.

Company Response

6/20/2024

Per Consumer: Complaint settled with Tax Rise Inc.

6/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $375.00 Amount Settled: $0.00

Customer Complaint

5/8/2024

I canceled a order in they didn't put my money back on.my card Resolution Sought Put my money back on my card

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