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19900 MacArthur Blvd, Suite 400
Irvine, CA 92612
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(877) 507-5582

http://www.taxrise.com

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Total Amount in Dispute:
$88,172.00

Total Amount Settled:
$0.00

Complaint Experience

21%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

14 complaints against Tax Rise Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
11 Unanswered

14 complaints against Tax Rise Inc.

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8/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $45,482.00 Amount Settled: $0.00

Customer Complaint

7/14/2025

I began a Contract with TaxRise in 2023, which layed dormant it seems, for months. My Fed Tax Bill was "negotiated" by TaxRise in the amount of $37,982.00 on May 28th, 2025, per letter from the IRS. TaxRise advised me of nothing. I was told via emial and Taped phone calls on my part, TAXRISE would negotiate my taxes substantially lower, however for months they did nothing. I have series of emails inquirying what was happening. At the latest, on May 27th, 2025, per documented emaiI, I RESCINDED the POA/ATHORIZATION to TaxRise to negotiate anything on my behalf with the IRS. Per Letter from the IRS, TAXRISE contacted them on May 28th, 2025, the following day and made a settlement to the benefit of the IRS. This is ILLEGAL because i had rescinded TaxRises POA. However, the IRS was unaware of this, the IRS having on file a POA signed by me months earlier. TaxRise mislead the IRS---that seems substantially ILLEGAL. yes? I ended up ffar worse off with TaxRise than without them. The IRS was NOT pursuing collection. However I have now ended up with a Tax Lien in the amount of $ 37,982.00, a TaxLien against me and my Home, and $7500 in service Fees TaxRise charged from the beginning. Beyond the incompetence of TaxRise, they broke the LAW by negotiating on my behalf without "LEGAL CONSENT"(I HAVE THE EMAILS and ALL PHONES CALLS WITH TAXRISE WERE RECORDED BY ME ADVISE I HAD WITHDRAWN MY POA CONSENT PRIOR TO THEIR CALL TO THE IRS ON MAY 28th) They is no doubt the "bupped"the IRS. Resolution Sought 1) Tax Rise had No legal authority to negotiate this settlement as evidenced in multiple emails from me to Vaughn Martin, a supposed supervisor. I sent this notice to TaxRise, Vaughn Martin and Alex Cellis, my supposed Case Manager, 2) TAXRISE....to pay $45,482.00 toward my TaxLien and reimbursement for their fees in the amount of $7500, part of this still be paid in instamment payments.

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7/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,400.00 Amount Settled: $0.00

Customer Complaint

6/19/2025

I was supposed to have my taxes reduced. I paid 3400.00 for them to help. it was supposed to take a couple months and it's been a year and all I have gotten is the run around. They are telling me not to pay but I will still be on paper which means I still owe the same amount and if my income changes I will owe it's about 24000 and that is not working for me. . Thanks Resolution Sought I want a refund. They didn't do one thing they were supposed to. I was told I would be happy at the end. Well I am not happy one bit. My husband passed and all I'm doing is getting screwed over

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