Find a reputable business?

Complaints and Resolutions

TaxAct, Inc. complaints

Read Complaints File Complaint View Full Report

1425 60th Street NE Suite 300
Cedar Rapids, IA 52402 | Get Directions

(319) 373-3600

http://www.taxact.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TaxAct, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TaxAct, Inc.

Sort by

3/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $59.99 Amount Settled: $0.00

Customer Complaint

2/20/2024

The online program continued to ask me if I wanted to add an additional service to my return. It tried to add it automatically, but I noticed on the first calculated screen, so I went back, and I canceled it. So that summary page went down to the $74.88. I continued through processing my taxes. When I checked my bank account later, I had two separate charges. One from the filing of my federal and state, totally $74.88, and an additional $59.99 for whatever service they charged me for. I did not accept this service and I selected 'no thank you' on what I thought was every screen I possibly could have. I must have missed one, but it was a very deceitful way of having a customer charged for something that they said no thanks to multiple times during check out. I didn't think I would have needed to worry about it after the summary payment page. I'm guessing that is why it came as an additional charge. I have not opened the TaxAct program, or any communication from them, because I don't want to accidentally use whatever service I never wanted to begin with. Resolution Sought I'd like whatever service it was to be canceled, and for my 59.99 to be refunded. This is SO frustrating.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile