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TaxSaver Plan complaints

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P.O. Box 609002
Dallas, TX 75360 | Get Directions

(800) 328-4337

http://www.taxsaverplan.com

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Total Amount in Dispute:
$1,246.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against TaxSaver Plan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against TaxSaver Plan

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9/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,246.00 Amount Settled: $0.00

Customer Complaint

5/26/2022

I worked with Aveanna healthcare and I was offered FSA which I subscribed to health FSA/ general the company claimed I was not qualified and enrolled me for transit. I never received any letter that I was not qualified. Debit card was sent which did not stated is for transit only and I tried to use the card on several occasions, but declined, then I placed a call to them and they told me is for bus and train only. I have never use train or bus since 10years in USA, my family has 2 cars and 1 truck , paid off. Why will I subscribed to transit? I told them the card is of no use and I want reimbursement but they told me I have to forfeit my hard earned money. Is this why I was not properly informed through email or when mailing the card that I was only qualified for transit. I have canceled my deductible but I want my Money back it can't be forfeited just like that. Resolution Sought I want reimbursement. You can deduct your tax . The card is useless and I'm not satisfied with their service. All consumers needs to derive satisfaction in what they used their money for .

Company Response

8/26/2022

We communicated with the participant's employer back on 06/01/2022 and they confirmed that they are refunding her contributions on a following check. The participant was to remove the complaint as it had been resolved with their employer.

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