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Taylor Auto Sales, Inc. complaints

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1008 Happy Valley Road
Glasgow, KY 42141-1224 | Get Directions

(270) 678-7419

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Taylor Auto Sales, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Taylor Auto Sales, Inc.

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3/13/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

2/17/2022

I purchased a vehicle from them Dec 27th. 1 week later I had told them about the car leaking some oil and have a gas smell coming through the vents. I was told I could drop the car off, so their mechanics could look at it. I couldn't take it that before 4pm cause I didn't get home till 4pm at the time. After a couple of weeks or customer where I work canceled a lot of our orders, so we were getting off at 1pm. I took the car up there on a Tuesday and was told it would be Thursday our Friday before it would be fixed. I called Wednesday to see what the problem was and was told the main oil seal had to be replaced, so I called Thursday to see if my car was ready and I was told the mechanic was still working on it. I called Friday and was told it couldn't be fixed and needed another motor. At this point I pretty pissed having to pay so much for a vehicle that needs another motor and on top of that then wanting to keep my car until they found one. They told me I could just come up there and just get my car, so I did. Resolution Sought Give me another car or one I can use until the engine is in my car and ready for me to drive it.

Company Response

3/1/2022

Company states; Mr. Chmiel purchased a 2013 Ford Focus from Taylor Auto Sales on 12/27/2021. He brought his vehicle to us saying it had a oil leak. We checked the vehicle out and we did determine it has a oil leak. In Mr. Chmiel's complaint he stated that it was a week after he purchased it, but it was actually a month later. He also, stated that it needed a engine. We explained to him that it does not need a engine, it just needs a oil leak repaired. We explained to him that we would repair the vehicle, but he would need to leave the vehicle here at our location in order for us to repair it. We have also already explained to him that we do not have loaner vehicles. We just want him to understand that when you purchase a used vehicle that things sometimes have to be repaired and when something like this does occur that he would need to drop his vehicle off in order for us to repair it. If he would like to call us we will schedule him a appointment and take care of the repairs. Sincerely, Taylor Auto Sales

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