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Taylor Collision Center complaints

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12500 South Telegraph Road
Taylor , MI 48180 | Get Directions

(734) 992-4304

http://www.taylorcollisioncent...

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Taylor Collision Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Taylor Collision Center

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11/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

Every advertisement for this place states they pay deductible on repairs done thru insurance. NOWHERE on my receipt for dropoff does not state any money due at time of pickup. It shows NOWHERE where I owe anything.. I specifically Sked if they pay deductible.."Yolanda " stated yes, and said NOTHING ABOUT 10 due. When I called..she said yes..I've been doing this 13 years...a d I told you. No, she didn't, or I would have had more questions....like 10of what to begin with. This practice is deceptive at best.... I was laid off at work for a month, figured I would get it fixed while off. I didn't have the money for deductible...that was the whole reason we took it there...AN HOUR DRIVE AWAY. there is nothing in ANY of their averting that states anything but that. Found them on Google. Resolution Sought I want them to pay the $500. I still have to pick up within 48 hrs, or now I have to pay storage.

Company Response

11/15/2022

Company states; I alway tell customers I need to see the estimate before I can tell you how much I can take off of you deductible. I take 10% of however much the estimate is, if you have any questions or need any more information please feel free to call me 734-992-4304 or email me taylorcollision@hotmail.com I will be more then happy to answer any questions or provide as much information as I possibly can.

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