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Taylor Hyundai of Perrysburg complaints

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12681 Eckel Junction Road
Perrysburg, OH 43551 | Get Directions

(419) 931-8000

http://www.taylorhyundaiperrys...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Taylor Hyundai of Perrysburg closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Taylor Hyundai of Perrysburg

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10/13/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

I purchased a Hyundai Venue may 14th with a promise to fix a broken mirror and here it is July and never received my car come to find out my car salesman drove my car and put 500 miles on it I told them I don't want the car anymore and they told me no I'm stuck with it. Can someone help me with this problem I've tried everything and still no help.. Resolution Sought Buy the car back

Company Response

10/12/2021

She no longer owns that car. We bought it back off her months ago.

Customer Rebuttal

10/13/2021

Yes they bought the car back from me and fired the car salesman thank you so much for your help!

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