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Taylor Smith Appliances complaints

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907 West Franklin Blvd.
Gastonia, NC 28052 | Get Directions

(980) 319-6530

http://www.taylorsmithapplianc...

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Total Amount in Dispute:
$321.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Taylor Smith Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Taylor Smith Appliances

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7/8/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $320.98 Amount Settled: $0.00

Customer Complaint

6/24/2024

We purchase a washing machine from Taylor Smith appliances it had a 30-day warranty on it and we bought extra years warranty on it it was brought to my home on a Saturday I never got to use it I called the people on a Monday they were very rude and disrespectful okay they said they would come out here today which is another Friday a week and get it so when they come out here I told him I wanted to get my money back so he slid the washing machine back up in there said call my wife so I called his wife at Taylor Smith appliances I was very nice and respectable and she started screaming and I told her that my husband is coming there couldn't hear good she said that's not her problem and I said I know I made an appointment for you to come out here I said so I still with that with the washing machine not used it she called me wish you were she well when the man is going out the door he said I'm going to leave the washing machine right here I said no sir you're not you're going to take it back to you shop and he's like well we don't give refunds and my husband Allen Marsh that went in there they did not tell him they did not give refunds it said I had a 30-day warranty and then he bought a extra warranty it was $320.98 so it has been one week and I still have no washing machine the washing machine is back at Taylor Smith appliances I think this is wrong they fraudulently told my husband different things. They have the washer back it a defective machine. Resolution Sought Give me my money back.

Company Response

6/26/2024

Mr. Myers purchased a high efficiency washer from TSA for his ex-wife Ms. Myers. Mr. Myers delivered and installed the washer himself. Ms. Myers phone TSA stating that she could not read or understand how to operate her new appliance. We made several efforts to assist her with learning the features for her new appliance but she became more and more frustrated. She stated that she wanted something more simple. We stated our policy and informed her that Mr. Myers is aware of his current options. She then became extremely rude and impolite. Mr. Myers phoned the store to schedule a repair. We explained how Ms. Myers was behaving over the phone. We also explained that we will not schedule a repair if we have to do the repair in the home of a disgruntled person. Mr. Myers assured us that Ms. Myers would remain compliant while the repair person was in the home. Upon arriving to Ms. Myers home we found that she was no using the hot water with the high efficiency washer, which could sometimes cause the machine to code. We've explained to Ms. Myers that we would take the washer back to our shop to run it through its paces and then keep her posted. After testing the washer on several different cycles, we found that the washer was not malfunctioning. We explained this to Mr. and Ms. Myers. After explaining the situation to Mr. Myers, we were informed that Ms. Myers did not want the same washer back because it was too complicated. We were also informed by Mr. Myers that he would like to replace the washer with a more simple washer. He explained to TSA that he will just sell the appliance himself because Ms. Myers had already purchased a different washer from somewhere else. She was extremely rude and very insistent on what she wanted verses following the store policy. In conclusion, because Mr. Myers remained cordial during this whole ordeal, we have made arrangements with him to pick up a different washer. So the matter at hand has been taken care of. We will continue to communicate with Mr. Myers and not with Ms. Myers. She is not the person who purchased the appliance and signed contracts with TSA which stated our store policy and refund policy.

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