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TB Tree Service complaints

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3615 High Meadow Drive
Canfield, OH 44406 | Get Directions

(330) 314-3741

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against TB Tree Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against TB Tree Service

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10/21/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/29/2021

I had this company cut down my tree in backyard. They broke part of my fence rail. They are fully insured company. They have not came out to fix it or bring me a part. They also have not returned any of my calls or texts in months. I got my tree cut down end of May. Have not heard back since. They need to be accountable and own me money back or rail of the fence. I have a dog that romes around and have to tie him up everytime. Resolution Sought Refund me for Hassel of waiting this long. Pay me for the rail and I'll go find it myself

Company Response

10/11/2021

We have since resolved the issue and have spoke with the costumer. Attached is the receipt to the damaged property.

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