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TCL Auto Sales complaints

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3497 Gray Highway
Gray, GA 31032-5125 | Get Directions

(478) 741-9014

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Total Amount in Dispute:
$4,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TCL Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TCL Auto Sales

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8/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,800.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

I have a non profit organization Angel on A Mission I take care of the homeless people in Macon Ga and i live in gray ga so after my suv messed up i went to TLC and told them i needed something reliable to do AOM so they was like yes we saw you on the news a few time and. They sold me a silver Acura MDX suv.The damm truck put me down within 4 weeks with all my homeless folks food and supplies.I gotcitctowed hone and called them they told me to get itctowed back to them and they would fix it our give my money back.So i did just that and i noticed that my car still hasn't moved out the spot it was put it.So i started calling and the guy was sawing he was getting to it soon.I call back and I told the guy i feel like they are just keeping my truck and not trying to fix it.This man told me to stop worrying them i just some niggier that want people to do shit for free and not wanting to pay someone to fix my truck and that's just how niggers are.I was so upset and he still has my truck and after the things he said to me i don't know what he may do to my truck now.They lied like they would fix my truck and called me a nigger when i called them out on their bs.They are racist and they took my money and now they got my truck and hasn't fixed it like the said the would. Resolution Sought I would like for them to fix my truck or give my money back because after being called a nigga by these p3 i don't ever want to dral with them again.I have a non profit organization Angel on A Mission that feed the homeless so they not only took from me they took homeless.They are rasist and dirty folks

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