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TD Bank, N.A. complaints

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1701 Route 70 East
Cherry Hill, NJ 08003 | Get Directions

(888) 751-9000

http://www.tdbank.com/

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Total Amount in Dispute:
$321,416.00

Total Amount Settled:
$27,000.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

23 complaints against TD Bank, N.A. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
21	Unanswered

23 complaints against TD Bank, N.A.

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6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I am 18 yrs old, my card was stolen and $973 was withdrawn out of my account at Seminole casino. I filed a police report, then contacted my bank and still I was denied. I am not allowed at the casino so I'm shock it was denied Resolution Sought Investigate and refund my money

1/2/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $27,000.00 Amount Settled: $27,000.00

Customer Complaint

11/6/2024

My accountant was closed they have contacted the fraud department and promised to send me a check or the rema balance and so it was mailed On 10/15/2024. I have never received any check up until today I think they are living to me and never sent me anything it's been too long and they said if I get no check by 11/3/2024 they will stop payment on the check and I'll have to wait 90 days to get my money! This was not a Fraudulent case it's my money and I have my bills to pay it's the banks fault I didn't get my check and why must I wait 90 days for my penalty. Been waiting for a cashiers check for over two weeks now for a closed account never received a cashiers check! They said if nothing comes on Monday 11/4/2024 they will stop payment on that check and I have to wait 90 days for another check! I told them I wanted to pick the check up in the beginning and they didn't listen and sent it I e been waiting patiently it's not fair what they are doing! I urgently need my money the Holliday's are coming I need to start buying gifts and urgently have to pay my bills! What is wrong with this inconsiderate horrible Bank they are rude and not trustworthy at all! I demand my money or I shall have to pay a Lawyer to get my money back! Please try to help me I've been calling Monday -Friday every day now!, Very upset with this Matter. Resolution Sought Receive my Money from this TD BANK ASAP.

Company Response

12/23/2024

. I would like to take this opportunity to let you know that TD Bank remains committed to maintaining a high level of customer satisfaction and that our representatives are trained to provide legendary service to our customers. Your concerns are important to us, which is why we began looking into your concern immediately. In your inquiry, you questioned the inability to access your account. Your accounts are continuously monitored for suspicious activity and while we understand having your access restricted can be frustrating, please understand this is done for your protection. On 09/03/2024 the checking account ending 5709 was opened. On 09/26/2024 fraud review was conducted, and decision was made to end the relationship. On 09/26/2024 secondary review conducted, decision to close can't be overturned. Account closure will be processed after 15 days. On 10/14/2024 we mailed the remaining funds via check #86587 in the amount of $26,940.52 to the address on file. On 11/07/2024 stop payment was placed on check #86587 for $26,940.52 and mailed a new check #87566 for $26,940.52 to the address on file. We apologize for any inconvenience you may have experienced. If you have any additional questions or concerns, please feel free to contact our Customer Cares Team at 864-313-2432 or [email protected] Monday through Friday from 9:30am-5pm. Sincerely, Jay B, Customer Cares, US Fraud Operations.

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