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TD Bank, N.A. complaints

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1701 Route 70 East
Cherry Hill, NJ 08003 | Get Directions

(888) 751-9000

http://www.tdbank.com/

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Total Amount in Dispute:
$298,635.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

30 complaints against TD Bank, N.A. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
30	Unanswered

30 complaints against TD Bank, N.A.

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

My mother linked all her credit cards to my name and I would like my name taken off because I did not agree to be on any of her credit cards. I tried asking her to take my name off of her cards and she refused. I also tried calling all the banks she linked me too and they refused to take my name off without my mother calling them even though I don't agree with my mom. Resolution Sought Remove my name from their bank and off my mom's cards. Then fix my credit score back to where it was before my mother damaged my credit score recently.

3/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $690.00 Amount Settled: $0.00

Customer Complaint

2/13/2024

My checking account has compromised and charge $690.00 the financial institution is stating that the transactions appears to be authorized by me or I consented to or benefited from it. Which I a false accusation. Resolution Sought I would like to be refunded the $690 loss of my funds as they have failed to protect my account and now is making me a victim. I didn't even have those funds in the account to begin with leading to additional bank fees. Please I am desperately seeking your assistance.

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