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TDS Telecommunications Corp complaints

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525 Junction Road
Madison, WI 53717 | Get Directions

(866) 571-6662

http://www.tdstelecom.com

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Total Amount in Dispute:
$104.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against TDS Telecommunications Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

6 complaints against TDS Telecommunications Corp

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2/25/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

TDS is a internet provider here in Necedah WI. Having no competition jacked up prices to $110 for 9MB/s internet which is close to the most expensive in entire US. Resolution Sought Price service according to provided speed in the area.

Company Response

2/23/2024

Consumer emailed: i have settled with the company, They have corrected local area pricing for the service thank you for your help in this matter

1/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $29.95 Amount Settled: $0.00

Customer Complaint

12/10/2021

I had tds for over three years until I let them sell me tv with my internet. They offered a price for so long then they started charging me before this time but still said they would give me 30.00 next month so I been three years and quite over that 30.00. So then they started sending me a bill for thirty which was not owed. Several calls they say I didn't owe this but anyway I got a check for the thirty in the mail by then I was gone. Now they have sent me lots of things trying to get me back. I get this card (Get 300 MBPS FIBER INTERNET FOR $29.95/MO. FOR 3 YEARS.) I Called 1-877-241-8496 This was to ask about the plain. I was told it would be a few dollars more tax and fees. Then the started selling other things tv phone 135.00 I said I just wanted the enter net full price per month. I was told 89.00 only way getting it cheaper was to bundle. So I said this card offer #8496 was not real then it was just to get me to call to try sell me more. It just a scam I got in the mail from tds to get you to call then you can't get it for that price. I'm sorry to have this problem but it seem like I left them before same thing and they've not changed. THANK YOU Resolution Sought They should have to give me what this card they sent me. $29.95 for three years plus tax only . They offered this price not to start saying it will cost you more.. 89.00 is a lye only.

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