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Team Mazda complaints

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6218 Cleveland Blvd
Caldwell , ID 83607 | Get Directions

(888) 694-9391

http://www.goteammazda.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Team Mazda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Team Mazda

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8/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

I brought my 2011 Subaru outback in to the service dept at team Mazda Subaru. Which is also where I purchased the vehicle for 17k 3 years ago. I was only going to get head light bulb and tail light bulb replaced for the second time since I bought the vehicle. My vehicle seemed okay on the highway on the way home but any time I hit a bump it was rattling in the right front of the vehicle. I asked my husband to look at it and told him that it may not be put back together correctly . He checked it out but didn't get underneath the car at the time because he's got a broken back and it's hard for him to get up and down. He called the service Dept Manager at the team Mazda Subaru because he found that All the pins that hold the front of the car together were broken and missing. They told him that was impossible and they didn't do anything wrong with the vehicle. So he called the owner Erin, and told them what happened he said bring it in and we'll have a real mechanic fix it and it looked like an uncertified technician in the shop is who did the head light swap. After that we were skeptical to bring the vehicle back to their shop, time passed and we had our right front fender inner fender just started falling off and fog light mount broken also .Bent fender when it was falling apart from not having anything holding it together now they said it's been to long and they don't think it's fair that we want reimbursed for the repairs my husband paid for and had to fix himself. Resolution Sought I want reimbursed for the parts and labor. Also I want them to recognize that they sent my family in an unsafe vehicle it's designed to absorb impact and if we were hit the car would have come apart and sent projectiles towards another vehicle and or myself and my family. hey dismissed me as a scammer! To me that's not professional or having any integrity towards your everyday person just pure disrespect and disregard for our safety. I want compensation but not sure what our safety is worth.

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