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Team Recovery, Inc. complaints

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3928 Clockpoint Trail, Suite 101
Stow, OH 44224 | Get Directions

(330) 916-7030

http://www.teamrecovery.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Team Recovery, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Team Recovery, Inc.

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3/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

They wanted info on my minor child and they wouldn't tell me why unless I verified his dob. If it's a debt for me why are they wanting my son's information? All my bills I pay if I don't receive the bill how am I supposed to pay it! Resolution Sought Tell me why they are calling without verifying my minor sons information. What does my minor son have to do with this?

Company Response

3/1/2024

We're not able to respond, due to privacy issues. This person can contact me directly for any questions or concerns, I will be more than happy to assist. She can contact me directly at (330) 916-7030.

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