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Teays Valley Service Experts complaints

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3744 Teays Valley Road
Hurricane , WV 25526 | Get Directions

(304) 760-5088

https://www.teaysvalleyservice...

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Total Amount in Dispute:
$265.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Teays Valley Service Experts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Teays Valley Service Experts

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8/11/2023

RESPONSE: No response term assigned Amount in Dispute: $264.99 Amount Settled: $0.00

Customer Complaint

8/10/2023

They put an outside faucet at my house. They used the same hole that was there before. And charged me $500. I complained. They told me I would get a refund of two hundred and sixty four dollars and ninety nine cents.. I have yet to receive any refund. This was in may. Resolution Sought Get my money.

Company Response

8/11/2023

Per consumer, they finally settled with me a couple of days ago.

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