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Tech CU complaints

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2010 North 1st Street Suite 200
San Jose, CA 95131 | Get Directions

(408) 451-9111

http://techcu.com

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Total Amount in Dispute:
$75,147.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Tech CU closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Tech CU

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4/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $47.00 Amount Settled: $0.00

Customer Complaint

3/11/2025

So there have been several time my husband has paid the bill which come direct out of his account and they say they didn't receive the payment and then he' cause back and they say well there cashing the checks but they see the money but act like they didn't get it , when I first got these solar my understanding was they were from 25,000 to 30,000 and that we would get a rebate check for 9000 which all was a lie , then we were told if we ever need our roof done they would come and take them off for free another lie this whole thing seems like they just try to pay themselves good commission and leave the American families in debt Resolution Sought Dispute the process and get it off my record period and reduce the price over 2 years 250*12 =3000 that's 6000 and I dont understand why my bill still is at 47000

8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $75,100.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

Pink Energy installed a solar system at my resident that has not worked from day one and is still not working. Tech Cu has financed the project which I'm being billed for over $75000.00. I found out the solar system with a backup battery from Generac was not working when the power went out at my home. I have been paying on time until i placed a stop payment in May this year. I'm no longer interested in paying for something that never worked. I have been scrammed from the start to be charged for something they never intended to work. I want payment relief and nothing to do with this solar project. Resolution Sought I would like payment relief and they can come remove all the equipment from my property. It would be great if the state would place some regulations on how much can be charged for solar panels and control these company's.

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