Complaints for Tech Point, LLC in San Clemente, CA

32 Via Cancion
San Clemente, CA 92673 | Get Directions

(949) 388-8803

http://www.keybattery.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

All complainants allege they experienced poor customer service, they were not able to contact the company by phone and were instructed to only use email. Some complainants allege they did not get a response to their email. Most complainants allege they received a defective product or it was not compatible with their electronic device; they were instructed to send the product back for a replacement or refund however; neither was received. In one case, a partial refund was issued.

Complaint Closing Statistics

0 complaints against Tech Point, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tech Point, LLC complaints