Complaints for Tech Pros Group, Inc. in Santa Ana, CA

2425 North Tustin Avenue
Santa Ana, CA 92705 | Get Directions

(949) 544-1307

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation and failure to honor advertisement offers, and failure to issue refunds. Some complainants allege that they were led to believe they would receive an internship if they purchased the courses but failed to receive any. Other students complain they were due refunds for deposits and other fees, but failed to receive them after completion or withdrawal from the program. A few customers said that the instruction was not sufficient or the course was more like a self-study course.

The company generally responds by stating they perform according to their agreement, offering internships or placement assistance, and in some cases they reply stating they disclosed the nature of the offer prior to the student engaging their services. In other cases, the company contends that the student did not fulfill their agreement and are not due any refund. In a few cases, the company indicates that the customer owes them tens of thousands of dollars for fees and other services.

Complaint Closing Statistics

0 complaints against Tech Pros Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tech Pros Group, Inc. complaints