Find a reputable business?

Complaints and Resolutions

Techtronics Repair Shop complaints

Read Complaints File Complaint View Full Report

147 B and R Lane
Golden Meadow, LA 70357 | Get Directions

(985) 258-1199

http://www.techtronicsrepairsh...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Techtronics Repair Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Techtronics Repair Shop

Sort by

2/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

2/13/2023

Travis Christen, of Techtronics Repair Shop; in Golden Meadow accepted a simple job of replacing a fan for my laptop. He then burned a component on the motherboard. Knowing I am disabled and barely able to make ends meet, he agreed to honor the warranty and replace the laptop. After three weeks, the last of which he ignored all manners of correspondence available; I called the police to check in. I was out of options and forced to assume he was trying to steal my property. The officer called me and informed me that Travis told him I could sue for all he cares and for me to go retrieve my broken laptop as he would not honor his warranty. When I picked it up, he cursed at me to get off his property. In my humble opinion, this is not the type of business man who should be on this bayou. Anyone who takes advantage of a disabled man doesn't deserve our business. Resolution Sought I wish the business to replace the laptop they broke with an equal or better laptop if it's equal can not be found.

Company Response

2/14/2023

Robert's laptop was in my shop for a cleaning. It was covered in smoke damage, dust and god knows what else. I cleaned the laptop and told him that the fan needed to be replaced. I replaced the fan a few weeks later. The laptop again was covered in smoke damage and completely disgusting. The laptop did not boot up after cleaning it again. I told Robert that that I would repair or replace the laptop. He constantly called and showed him up at my shop multiple times before business hours. He then sent the police to my shop to retrieve the laptop. The police laughed when I told him it was a civil matter. I messaged Robert to come get the laptop. He told me that I will regret my decision of giving him back the laptop. I believe the reason he got so upset to send it the police to my shop is because he has something he shouldn't have on the laptop and he didn't want anyone to know. Robert is not disabled he just pretends to be!!!

Customer Rebuttal

2/14/2023

My disability is very well recorded for the last dozen years . I have nothing to hide on the laptop. And regardless of his slander he admitted he returned a broken laptop he agreed to replace and needs to provide said compensation. As for dirty I can take pictures proving if is not dirty . A quick checkup would also prove he fried a component on the motherboard.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile