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Tekniton complaints

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3612 Madison Avenue Suite 31
North Highlands, CA 95660 | Get Directions

(916) 877-7797

http://www.tekniton.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tekniton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tekniton

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10/11/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

9/27/2021

This company is rippe of trying to charge me for repairs when there is no charges letting me and my family be without fridge for 2 weeks now. accusations lying hanging up the phone refusing to fix my fridge that there getting paid by Samsung. Calling me names someone definitely should look in to this place and shot them down Resolution Sought Shot them down period awful service by manager John his assistant Albina pay me for all my lost time of work and my food that got bad due to no show for repair

Company Response

10/5/2021

Company states: She had a onetime recall which was completed, but she had other issues with the refrigerator. Unfortunately, those repairs were not covered and she did not want to pay. So she contacted Samsung who agreed to pay for parts but she was to cover labor which she refused. She harassed us and used profanity towards me and my employees. Because of this we have refused to service this particular customer and will not be offering any services. Thank you.

Customer Rebuttal

10/5/2021

that is not correct Samsung did agree to pay buy you wanted money 120$-200-then 300$ thats what you told samsung and your employees Albina continued to cancel my appointment and call me last min before closing you telling lyes look at your feet back on yelp corporation lying from David and Albina i have witnesses and also your inspector paperwork signed by your employee that repair is 0$ cost for parts and labor i have proof

Company Final Response

10/8/2021

We will not continue to service this customer. Customer is upset because not all parts are covered and because of the parts being delayed we needed to reschedule which was not our fault.

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