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Telamon Corporation complaints

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5560 Munford Road #201
Raleigh, NC 27612 | Get Directions

(919) 851-7611

https://www.telamon.org

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Total Amount in Dispute:
$6,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Telamon Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Telamon Corporation

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8/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,750.00 Amount Settled: $0.00

Customer Complaint

7/8/2022

I had been periodically checking the online portal and noticed i was approved around the beginning of May. I noticed it bad been a month later and the online portal was still saying approved pending landlord so i called. On June 8th, 2022 I made contact with the organization and was told that they hadn't received correspondence from the landlord, that they would try again that day and if nothing had been received they would notify me so that i could sign the necessary documents for direct tenant pay. A little over a week had gone by I hadn't heard received any correspondence so i again i called. June 16, 2022 i contacted them and i was told that Mr. Austin Bruns would proceed with contacting my landlord again and if unsuccessful he would continue on with the necessary documents for direct tenant pay that it couldn't be processed and submitted for payment until then. Mr.Bruns emailed me and proceeded to explain my frustration as i was just told the exact same thing a week ago. on June 20,th 2022 i was strolling through my downloads and i found the original statement that needed the landlords signature along with mine and the workers also, dated for 05/06/2022 so i signed it and sent it to Mr. Bruns. June 22, 2022 i contacted HouseWake to see if Mr. Bruns was indeed able to contact the landlord and to verify that he received the signed document. I was told Mr. Bruns nor his associate were able to reach the landlord that he would reach out to me so we could move forward with dir Resolution Sought I would like the business to pay amount that has previously been approved by the program

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