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Telco Stores complaints

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8-10 Lexington Avenue
Passaic, NJ 07055 | Get Directions

(973) 458-1035

https://telcostores.com/

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Total Amount in Dispute:
$5.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Telco Stores closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Telco Stores

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8/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5.00 Amount Settled: $0.00

Customer Complaint

7/10/2024

Had a very bad dispute at the store in Passaic NJ, over a blouse I wanted to buy that had a price of $3.00 and there was a few of the same shirts on the rack when I got to the register I had them call a manager, and gisd what she stated price went up today about 5 mins ago but I already had the shirt in my hand also my sister that is here on vacation, but she didn't want to give me her name and she told her employees not to give out her name. I think she probably thought we were migrants that don't know our rights..And for her and her employees think it's OK for false advertising. Resolution Sought I felt and know the price said $3 it should of given to me at the price it said. would like to speak to the owner. I would like for the manager to be fired, or an apology for being so rude ...just because we live in a town where we have so many migrants don't give her the rights to tell her employees that not to reveal her name ,or there names ,SMH how unprofessional that is .

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