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Teletron TV Audio Appliances complaints

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13818 Brookhurst Street
Garden Grove, CA 92843 | Get Directions

(866) 506-4385

http://www.teletronusa.com

Monday - Friday 9:00am - 8:00pm
Saturday 9:00am - 6:00pm

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Total Amount in Dispute:
$169.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Teletron TV Audio Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Teletron TV Audio Appliances

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10/13/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $168.55 Amount Settled: $0.00

Customer Complaint

9/27/2023

I bought a rice cooker for about a month, still under warranty for one year. Something wrong with the rice cooker, I'll take it back they supposed to fix it but they took it too long, then I don't get respond, so I want my money back Resolution Sought Refund my money

Company Response

10/6/2023

Company states; She picked up the Rice Cooker home after police came over to Teltron to settle this one. Rice Cooker done repair. Tletron have to wait for manufacturer to come to pick-up repair or else customer need to bring over to them. Actually we did customer a favor to ask the manufacturer to pick up or else they have to go there themself. (copy of report issued to BCA) Today, 10/5/23, she came over our store yelling and asking ort new customers don't buy from us. We have to solve to this problem by calling the police. I think she just need back the money, but we cannot because purchased over 2 months. Police came and she have to bring back the Rice Cooker home.

Customer Rebuttal

10/9/2023

Consumer states; This is my second time complain them. Today I received a call from Teletron to pick up a rice cooker , but I didn't check rice cooker before I take it , this when I brought it home I opened it , it still the same problem, the lid doesn't closed properly. What should I do, should I bring them to the small claim court, I'm not happy with the results. Return my money.

Company Final Response

10/13/2023

Per consumer, I tried to cook a rice, it was ok now, thank you for your helps.

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