Find a reputable business?

Complaints and Resolutions

Teltech Systems Inc complaints

Read Complaints File Complaint View Full Report

330 West 34th Street, 5th Floor
New York, NY 10001 | Get Directions

http://www.tapeacall.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$15.00

Total Amount Settled:
$15.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Teltech Systems Inc closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Teltech Systems Inc

Sort by

6/12/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $14.94 Amount Settled: $14.94

Customer Complaint

5/23/2022

I started membership on May 14th 2022. I was billed on May 17th and my credit card was charged on May 18th. There was a 7 day free trial membership, was billed before my trail membership ended. There is no phone number listed for TrapCall for customer service. I believe I was also charged 1.00 today to talk to an IT, because the customer service (live) chat, didn't/couldn't refund my money. I cancelled my subscription today! I look forward to hearing frim you and I appreciate your time. Thank you! Resolution Sought Have a phone # for customer service, refund money that was taken before 7 day trial was over, & have a refund policy, when they go against their own contract agreement as sign up.

Company Response

5/27/2022

Thank you for providing your feedback and we apologize for any confusion. We were able to locate your account and it appears that a subscription was selected on 05/10/2022 at 06:11:43 AM EST where a practice call was performed and answered from your device. You were billed on 05/17/2022 at 01:06:11 PM EST, which is 7 days after your free trial began. We were able to locate a ticket you opened with our support team via support@trapcall.com on 5/20/2022 at ?09:40 AM EST, where the representative you spoke with provided a full refund and canceled your subscription. In case you didn't receive their follow up from 5/20/2022 at 12:34 PM EST, here is the response again:-- Thank you for reaching out. Please, accept our apologies for the issue you have. I was able to cancel your subscription to ensure that you are no longer billed. A refund has been issued in the amount of $14.94. Please allow 5-10 business days for it to clear. If there's anything further we can assist with, please let us know. Have an awesome day! Sincerely, TrapCall Customer Service -- If you have any additional questions or concerns, please email us at support@trapcall.com. We'd be glad to help. Sincerely, Teltech Operations

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile