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Temecula Hyundai complaints

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27430 Ynez Road
Temecula, CA 92591 | Get Directions

(951) 699-6807

http://www.temeculahyundai.com

Monday-Saturday: 8 a.m. - 9 p.m.
Sunday: 10 a.m. - 7 p.m

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Total Amount in Dispute:
$20,500.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Temecula Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Temecula Hyundai

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10/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $18,500.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

The catalytic converter has been replaced twice and still is not right yet. The car has less than 38,000 miles. Just want my money back. Resolution Sought Refund my money.

7/6/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/1/2021

My husband bought a car from the Hyundai dealership in Temecula CA. October 2020 and 5 months after we've had it it just stop working at 4am when he was driving to work and we had it towed to the dealership on April 13 2021. The Hyundai dealership keeps saying their going to get the parts in. Because it coming from overseas. So the engine head got cracked and the bolts ruined the heads . So the whole engine is gone. My problem is it's going on 6 months now and they are not guarantee that the car will work once we get it out. My husband has been paying for a car he doesn't even have and they will not compensates for any of the hardship that we have been through. We have only one car . If they sold us a lemon....we will surrender the car and ask for a money back. They just told us again that the parts are coming on September 24 but don't count on it. Resolution Sought I would like them to give us all of the month of payments we have made since they have had it until we get it back in good working condition.

Company Response

6/24/2022

Company states; Please be advised that we do not have a Mary Hulse in our database buying a car from our dealership. Please provide additional information.

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