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Temecula Nissan complaints

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41895 Motor Car Parkway
Temecula, CA 92591 | Get Directions

(866) 376-9295

http://www.temeculanissan.com

7 days a Week- 9:00am -9:00pm
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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Temecula Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Temecula Nissan

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2/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/28/2026

I bought a new car on 10/25, I still had a car that I owned money for, the finance dept stated they would handle the financing on my hold vehicle. They came and picked up my old vehicle, since Oct till the first week of January I have been discussing with them regarding my old vehicle-involving a voluntary surrender. My car was at their location for 14 weeks- I missed 3 pymts since they just had it stored there. There was no communication between us, they also would blame eachother for the lack of communication. They had my car repoed to a tow yard they are affiliated with. The tow company was trying to charge me over $4000 to retrieve my car. Stating my car was there since Sept, but I purchased my new car in Oct. they didn't start doing anything until I threatened to get an attorney, then they went to get my car and placed it in impound. They had me pick up my vehicle; they never dropped it off to me. I had to get it towed to my home, since the tags were expired, and I had to do the surrender myself Resolution Sought They should be liable for my missed car payments

1/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/30/2024

I bought a 2024 Nissan kicks they're supposed to give me back the gap insurance. I never received a check for that. They will not give me my paperwork on the car. I ordered bumper-to-bumper coverage and for some reason it's not on my vehicle they won't return any of my phone calls and every time I called they're not there Resolution Sought Refund me my check and send me my paperwork and put my bumper-to-bumper on my car

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