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Temu complaints

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31 Saint James Avenue, Suite 355
Boston, MA 02116-4101 | Get Directions

(888) 480-8368

https://www.temu.com/

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Total Amount in Dispute:
$132,568.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

154 complaints against Temu closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
152	Unanswered

154 complaints against Temu

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3/29/2026

RESPONSE: Complaint was not answered Amount in Dispute: $34.00 Amount Settled: $0.00

Customer Complaint

3/3/2026

Yes they take money of my cash and when I call they act like they were gonna transfer me and put my money back hung up then I called back they hung up then I called back they told me stop calling again and again then stop answering the number is 805 866 4685 Resolution Sought Refund my money shut them down scam artist

3/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,098.67 Amount Settled: $0.00

Customer Complaint

2/4/2026

Consumer alleges your company did not deliver his order. Consumer placed an order on 01/17/2026 and paid about $1,098.67 which includes clothes, sportswear, and sweat suits. He was given a tracking number and it was to be delivered early February. Now he is told that the trasaction was fraud and his orderw would be returned. Consumer wants your company to reufnd his money. Tracking Number: TO-21117184529224317601 PO-211-06189387561593701 Resolution Sought Consumer wants your company to reufnd his money.

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