Temu complaints

This company is taking money out of my account through Affirm and Klarna. When I order they are over charging and a friend also feels the same. No way I be owing a bill as Lowe ad 60.00'pver a period of 6 months. It's hard to trace because the act as if they can't investigate if you don't have the order number. which at the last time I called was very difficult to locate me on their site. I am hoping that Klarna and Affirm are not a party to this theft because it's helpful to pay over time, but could be possible. I have stopped completely ordering from other counties. Since use ti order from Temu my debit card had been compromised 4xs in 3 months causing a lot of inconvenience. Resolution Sought To show me my order history and my payment history. I would love for your organization to do a full investigation of Temu practices. Also I filed a complaint with Affirm a few months ago but I don't know the outcome.

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I ordered a Jean Coat online from Temu Dec 14, 2025. The wrong size was received on Dec 27, 2025. I contacted Temu Customer Support online after advising the Rep that l did not want a partial refund. I was offered a free return and took the package to the UPS Store the day I received it l dropped it off. I was issued an Order-Return form with the tracking number 1ZG1896F9004125294. The Coat was returned to Temu Jan 2, 2026. I contacted Temu to request a refund since l shipped the return the same day l received it and Temu confirmed receiving but denied my request for my refund. l called PayPal to see if the would refund me they allowed me to open a dispute, January 9, 2026 l received an email from PayPal, Temu wanted to make me an offer to refund me . I noticed immediately that the email it instructed me to return the item the. Coat to Temu.com 725 Arizona Ave, Suite 202, Santa Monica, CA, US, 90401. I emailed PayPal a screen shot Temu confirming receipt of the return, l also sent screen shots of the UPS Drop-Off with the tracking number, and a copy of tracking information that showed the packaged had been delivered. PayPal sent an email to Temu asking them to give the information about the return, As of January 14, 2026 l was told by a Rep at PayPal they hadn't heard anything from Temu. I'm 70 years old Temu has committed fraud. I received an email this morning from PayPal they've closed the case in my favor my refund could take from 5 to 30 days. Resolution Sought Admit what they did, l have everything to confirm what they did. I want a written apology from the corporate office of Temu. I keep thinking about customers who never got their refund. I so happy that l a computer literate l have church members and neighbors who have been taking advantage of. I was able to expose Temu's fraud attempt to PayPal. I got an email this morning notifying me of my $31.38 refund. I spoke with an online attorney who supported me for filing my complaints.

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PayPal emailed me Temu wanted to make me an offer to refund me on Jan 9, 2026 if l would return the item at my own expense and ship it to an address in California. I emailed PayPal a copy of the Drop-Off Package Receipt with the tracking number issued to me Dec 27, 2025 the day I received and dropped the package off, a screen shot from me with Temu.com Chat Support confirming receiving the item on Jan 2, 2026 including the tracking information. PayPal checked the tracking number that confirmed a Jan 2, 2026 delivery to Temu.com and requested Temu.com advise the date the item was received . As of Jan 15, 2026 PayPal had not received that information, I received an email from PayPal the case was closed in my favor on Jan 15, 2026, a refund of $31.38 was issued, the funds were available in my checking account on Jan 16, 2026. I can forward emails l received from PayPal and screen shots of chats with Temu.com Chat support. I want to forward all of my information to the CEO of Temu.com and his Corporate staff, they should be made aware of the poor customer service Temu.com's employees are providing to their customers.

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