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Temu complaints

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31 Saint James Avenue, Suite 355
Boston, MA 02116-4101 | Get Directions

(888) 480-8368

https://www.temu.com/

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Total Amount in Dispute:
$122,039.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

127 complaints against Temu closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
126	Unanswered

127 complaints against Temu

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6/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $555.00 Amount Settled: $0.00

Customer Complaint

6/4/2025

I ordered a gazebo off of Temu on April 23rd 2025. On the website it is described as being a HARD TOP ALUMINUM gazebo. But when I opened it and got the frame put together and standing, the man that was putting it together realized that the ROOF is a PROCESSED CARDBOARD ROOFTOP!!! I have contacted them NUMEROUS of times for a FULL REFUND and they have done NOTHING!!! I want my money back!!! If a storm comes through, me buying an ALUMINUM GAZEBO DEFEATS the purpose because the ROOF will be DESTROYED in ANY storm!! RAIN, WIND, and ct!pLEASE HELP ME Resolution Sought PAY PAYPAL the FULL AMOUNT for the gazebo so that I can get my payment back from PAY PAL!

6/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/4/2025

They are charging my credit card for services and products I do not have. They have charged $1370.00- refund my credit card Resolution Sought refund

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