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Temu complaints

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31 Saint James Avenue, Suite 355
Boston, MA 02116-4101 | Get Directions

(888) 480-8368

https://www.temu.com/

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Total Amount in Dispute:
$9,612.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

66 complaints against Temu closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
66	Unanswered

66 complaints against Temu

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5/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $27.00 Amount Settled: $0.00

Customer Complaint

5/3/2024

I made a purchase on 4-1-24 with Temu, for raised garden item. I believe they said 15 day delivery time. We are now at 30 days. I want my money back ! Resolution Sought Refund my money

5/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

4/26/2024

I ordered (2) five piece table sets from Temu As advertised five piece set, And only received the tables. I am not getting any response from anyone in the company and unable to get the eight chairs along with the tables as advertised. I took screen shots even from my order and also from my placed orders as proof. Resolution Sought I want either the 8 chairs that I am missing (4 chairs for each table set).

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