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Temu complaints

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31 Saint James Avenue, Suite 355
Boston, MA 02116-4101 | Get Directions

(888) 480-8368

https://www.temu.com/

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Total Amount in Dispute:
$132,534.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

153 complaints against Temu closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
151	Unanswered

153 complaints against Temu

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3/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,098.67 Amount Settled: $0.00

Customer Complaint

2/4/2026

Consumer alleges your company did not deliver his order. Consumer placed an order on 01/17/2026 and paid about $1,098.67 which includes clothes, sportswear, and sweat suits. He was given a tracking number and it was to be delivered early February. Now he is told that the trasaction was fraud and his orderw would be returned. Consumer wants your company to reufnd his money. Tracking Number: TO-21117184529224317601 PO-211-06189387561593701 Resolution Sought Consumer wants your company to reufnd his money.

2/25/2026

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

1/30/2026

This company is taking money out of my account through Affirm and Klarna. When I order they are over charging and a friend also feels the same. No way I be owing a bill as Lowe ad 60.00'pver a period of 6 months. It's hard to trace because the act as if they can't investigate if you don't have the order number. which at the last time I called was very difficult to locate me on their site. I am hoping that Klarna and Affirm are not a party to this theft because it's helpful to pay over time, but could be possible. I have stopped completely ordering from other counties. Since use ti order from Temu my debit card had been compromised 4xs in 3 months causing a lot of inconvenience. Resolution Sought To show me my order history and my payment history. I would love for your organization to do a full investigation of Temu practices. Also I filed a complaint with Affirm a few months ago but I don't know the outcome.

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