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Temu complaints

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31 Saint James Avenue, Suite 355
Boston, MA 02116-4101 | Get Directions

(888) 480-8368

https://www.temu.com/

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Total Amount in Dispute:
$137,684.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

154 complaints against Temu closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
152	Unanswered

154 complaints against Temu

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8/27/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/3/2026

A ELECTRIC SCOOTER FROM THE SELLER Gs - 500w electric scooter and other miscellaneous items. 1. A lock to my scooter SHIRTs .. in false advertisement from TEMUs merchants that they have using there site to buy items from them. I' just bought this scooter because I have 3 major broken bones in my right leg. I'm currently in a motel room upstairs. I brought the scooter up last week and the coils at the bottom of the scooter where you charge it up at was making a disturbing burning sizzling noise real loud for about 45ml minutes straight. The seller hasn't responded back to TEMU or me they tried to give me a 25 dollar I'm sorry payment. I told them no.. Resolution Sought To temporarily shut them down. They trippin over something so petty. But I'm the customer and I have broken bones they don't care them or the people they do business with. The owner or one of the owners I think it's actually him.. his NETWORTH is over 200 billion dollars.. that's crazy ain't it and they can't even give me a partial refund of 100.00 TEMU is just as responsible as they are because they use them to make transactions..

8/17/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/22/2026

I was offered 1000 credits in Temu . For issues that had accrued durring a 60 hr argument to get a refund. I was promoised said credits from a willow Harris a customer service rep from Temu. It has been over a week and they are continuing to ignore the issue and just talk about the refund I received. I was never granted my credits that I was offered. Resolution Sought I want the credits I was promised

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