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Temu complaints

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31 Saint James Avenue, Suite 355
Boston, MA 02116-4101 | Get Directions

(888) 480-8368

https://www.temu.com/

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Total Amount in Dispute:
$123,616.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

135 complaints against Temu closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
134	Unanswered

135 complaints against Temu

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9/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2025

Falsely advertising to gain profit Resolution Sought Hold to their end of the bargain

9/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

8/13/2025

I placed and paid for an order from Temu …. I was awarded a free gift to pick each day for free . I had 4 days to pick a gift and on the 4th day which is today I was unable to claim my freebie. They keep telling me I have to order something else to claim my free gift for today! I spoke with rep and I am getting the run around. Resolution Sought Have Temu respond to my request and give me my free gift for today which is a velvet jewelry display Thank you

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