Find a reputable business?

Complaints and Resolutions

Temu complaints

Read Complaints File Complaint View Full Report

31 Saint James Avenue, Suite 355
Boston, MA 02116-4101 | Get Directions

(888) 480-8368

https://www.temu.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$129,350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

145 complaints against Temu closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
144	Unanswered

145 complaints against Temu

Sort by

12/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

11/24/2025

They sent me an advertisement for $0 dollars it all they don't say your have to buy abutting they say it's all free. But when you get to check out there is always a total Resolution Sought I want the free $200 they advertised (have pics if needed)

12/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $21.78 Amount Settled: $0.00

Customer Complaint

11/21/2025

I was just browsing Temu site and they placed an order to PayPay without my permission Resolution Sought I want a refund, I want $21.78 deductible from my PayPal account

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile