Complaints for Ten Land, Inc. in Los Angeles, CA

12655 Washington Blvd Suite 208
Los Angeles, CA 90014 | Get Directions

(310) 641-1788

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege this company assists clients with bad credit to get approved for leases on apartments by co-signing a lease and finding a rental. They charge an administrative fee and collect a deposit. Most customers allege the company fails to return the security deposit when rentals are not located. In one case, the customer could not find a rental agency listed with this company. In another case, the customer alleges the company fails to disclose that the security deposit is not refunded after the required one year lease. All complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Ten Land, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ten Land, Inc. complaints