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Tennessee Arms Compay LLC complaints

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708 East Court Street
Dyersburg, TN 38024 | Get Directions

(731) 334-5106

http://www.tnarmsco.com

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Total Amount in Dispute:
$226.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tennessee Arms Compay LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tennessee Arms Compay LLC

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9/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $226.01 Amount Settled: $0.00

Customer Complaint

8/6/2021

I had placed an order with the company on March 25th 2021 for 4 80 percent lowers with tool kit for the amount of $226.01 and have constantly got the run around from the company in emails and in the last 4 weeks no response from the company and they don't answer their phone at (731)334-5106 Resolution Sought I would like for my products to be delivered as i have waited almost 5 months and feel this is unacceptable because i preordered the products.

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