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Teraw complaints

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9456 Morningside Loop Unit B
Anchorage, Ak 99515 | Get Directions

(562) 341-8192

http://www.teraw.com

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Total Amount in Dispute:
$86.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Teraw closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Teraw

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2/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $85.99 Amount Settled: $0.00

Customer Complaint

2/6/2023

I ordered 3 coils of 100 each of forever stamps. I got an email to confirm my order on January 31, 2023. On February 1, 2023 an email was sent to say my order was shipped. The shipping number was 0, and there was to be a tracking number attached. No tracking number and the link takes you back to the website with fishing gear. The customer service number can not receive calls. To email a complaint you have to check a box about your information they collect. My bank called me about this company. Resolution Sought I want my account refunded. Immediately.

Company Response

2/10/2023

Per consumer states; Even though they didn't respond back to me, and everything thing on their website didn't look right . I just got my package. But I pray my stamps are real.

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