Find a reputable business?

Complaints and Resolutions

Terminix International Company, LP complaints

Read Complaints File Complaint View Full Report

150 Peabody Place
Memphis, TN 38103 | Get Directions

(844) 251-2164

http://www.terminix.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$137,141.00

Total Amount Settled:
$338.00

Complaint Experience

98%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

46 complaints against Terminix International Company, LP closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
34	Agreed to make an adjustment
0	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
0	Unanswered

46 complaints against Terminix International Company, LP

Sort by

4/7/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/21/2025

Terminex came to my home on March 18 2025 He arrived at my home at 9am stayed in his truck and left at 944am he never gotten out of his truck to do the service trying to get paid for not doing what get paid for. Resolution Sought Report them to others not make pay.

Company Response

3/26/2025

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Unfortunately, we were not able to locate your account with the information provided. Please send the name and phone number listed on your account, the address for the property that is being serviced, and/or the customer number. Once this information has been received, we can move forward with addressing your concern. Thanks again for bringing this to our attention. Terminix Executive Services

1/27/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/13/2025

-had Terminix services for couple of decades-contacted them several times by phone (weeks or months apart), several months ago, explaining the most recent issues and asking to contact or speak to supervisor or manager; was told they don't have any numbers for such but that I could leave my name and number and someone would get back to me. Not once did anyone contact me after any of those calls. About 2 weeks ago someone left a message saying I had an issue about not being contacted before day of technician's arrival. That is only one piece of the problem. I wanted to let them know what I needed and to have someone there when they came. -I had told them a number of times that the outdoor rodent bait boxes were not being filled, and that was substantiated by the man who has been there when they come. Also, when bait put in only a third or so of the amount the trap allows has been put in. -about a year and a half ago someone that may contract with Terminix (a Mike White) came out and said he could solve my rodent problems for over $2000.00. I declined. Sometime in November someone from Terminix came while I was home. He said he had messaged me. Turned out he had sent message to my land line. He said he was here for termite inspection. I do not to my knowledge know of anyone coming out for termite inspection for years. He went under the house, found no termites but found some standing water after big rain. I got call from the same Mike White…. This is not the Resolution Sought I told white not to come since I'd called by basement guy. He said he had to. When he came he told person here that I shouldn't have the bait boxes that Terminix put out since they draw rats to house. After all of this I wrote polite letter to Terminix main office in Memphis explaining and told them to cancel my contract. A lady at local Terminix today said I had an outstanding balance and that my letter to Terminix did not and cannot cancel my service, I WANT MY SERVICE TERMINATED + NO BILL

Company Response

1/15/2025

Thank you for taking the time to notify us of Dee Langford's unsatisfactory experience with Terminix. We take every action possible to make sure that our customers' problems are rectified, and the best possible solution has been provided for their inconvenience. Please be advised that we are sorry that the customer did not want to go with the PCC plan that Mike White proposed for them. The customer's account has been canceled per their request. We are sorry to see them go. Thank you for letting us service your home for all these years. _________________________________________________________________________________ Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. Terminix Executive Services

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile