Terry Bentz Buick Inc. complaints

On 10/29/2021, the consumer contacted our dealership regarding a 2013 Cadillac ATS we had for sale. An appointment was made for him to test drive on 10/30/2021. We allowed consumer to test drive the vehicle for the afternoon so he could be comfortable with the vehicle. On his way back to the dealership he stated he wished to purchase the vehicle and we secured financing at the Credit Union he requested. At some point during this process, the navigation was discussed with him. He was informed at that time there was not a navagation system installed on the vehicle but it was equipped with OnStar and with a fee to OnStar he could purchase a plan that included turn by turn navigation. When it came time to sign the paperwork for the vehicle, the salesman/finance manager asked the customer if he was comfortable with the purchase and he stated at that time he was not. Our staff member proceeded to pull the paperwork back and stated we did not want him to do anything he was not comfortable with. He stated that he would never be comfortable with the sale but he wanted to proceed with the purchase anyway.The consumer purchased a remote start for the vehicle of which the cost was split with Terry Bentz Buick. He did not wish to take the vehicle home until it was installed. On 11/09/2021 the vehicle was picked up by the consumer. On his way home a check engine light came on. On 11/10/2021 arrangements were made for him to bring the vehicle in to check the issue. The code was not clear or specific enough to tell us what exactly was wrong- which means there was nothing specific for us to repair. We reset the code and stated if it came back on to return to the dealership. Several days later the code returned and we again found the same code and a fuel treatment was added and the code was reset. We told the consumer that if the light came back on to return to the dealership and we would repair. The consumer returned to the dealership another day expecting the vehicle to be repaired. We stated to him that since the light had not come back on, there was nothing to repair and the issue was resolved. The consumer returned to the dealership on 12/09/2021 because the vehicle was hard to start. The battery was replaced and was sold to him at a discounted price. On 12/24/2021, the consumer returned to the dealership regarding the water he had seen under the vehicle. We put the vehicle on the lift and showed the consumer there were no leaks and the water he had seen was believed to be condensation. He also brought up the issue of the navigation and it was explained that it did not have an installed navigation system but was equipped with OnStar and a plan could be purchased for turn by turn navigation. Our dealership prides itself on our customer service and treating people as they wish to be treated. We have been very accommodating to the consumer and any issues he has had we have addressed and we will continue to do so.

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