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Tesla complaints

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1 Tesla Road
Austin, TX 78725-4400 | Get Directions

(888) 765-2489

http://www.tesla.com

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Total Amount in Dispute:
$55,289.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

16 complaints against Tesla closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

16 complaints against Tesla

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2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

I leased a Tesla car May 21st and I drive the car to work May22. When I try to park the car where I park for years the car doesn't stop and accerelate and hit the wall of the supermarket and all air bags came out and the police came and tow the car to tesla authorized body shops Didn't receive the car till now due to unavailable parts Try to call tesla many times to tell them about break malfunction and there is no response I have to lease another car to to go to work so I pay 2car lease and insurance for 9monthes my insurance is stat farm told the insurance it should be total loss but they say it is repaired and 2month ago received a letter from Tesla safety recall about the break Malfunction of the same model Tesla x so I report to the insurance after 8 months the insurance call me 6 times they told the car is total loss and they give me estimat. And I wait 2weeks they didn't pay the dealer and I call the insurance they told the car can be repaired till now I don't have the car and I am still paying for the lease please ineed refund and compensation thank you Resolution Sought Refund and compensation for all this time and loss of business

1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

Solar not working properly and they're not doing anything to fix it. Resolution Sought Fix the problem solar are not producing the amount i bought.

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