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Tesla complaints

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1 Tesla Road
Austin, TX 78725-4400 | Get Directions

(888) 765-2489

http://www.tesla.com

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Total Amount in Dispute:
$94,337.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

15 complaints against Tesla closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

15 complaints against Tesla

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4/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $19,409.00 Amount Settled: $0.00

Customer Complaint

3/27/2025

I am filing this complaint against Tesla Finance for misrepresenting my loan's APR and unfairly delaying the application of additional principal payments. I took out a loan with Tesla at an APR of 7.5, as stated in my contract. In an effort to reduce my loan balance and interest costs, I made an additional principal payment of $19,409.77. However, I was later informed that Tesla will not apply this payment to my loan until June 1, 2026—18 months later. This policy is not standard in the lending industry and was never clearly disclosed before I made the payment. More importantly, Tesla's refusal to apply my extra principal payment immediately increases the actual cost of my loan, meaning my real APR is higher than the 7.5 stated in my contract. This practice is both misleading and financially damaging to borrowers for the following reasons: • By holding my extra payment for 18 months, Tesla is forcing me to pay more interest than a standard 7.5 APR loan should require. • The APR of 7.5 is false in practice, because the true borrowing cost is higher due to Tesla's delay in applying principal payments. • This policy benefits Tesla at the borrower's expense and contradicts standard lending principles where extra principal payments should immediately reduce the balance and interest charges. Any help would be appreciated Resolution Sought I request that Tesla immediately apply my extra principal payment or issue a full refund of my payment.

10/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

9/24/2024

Tesla referral awards program - I had 1,500 referral credits that "expires September 20, 2024. I tried to redeem them yesterday on Sep 20 and was told they expired. Their claim is the system doesn't allow them to do anything. And they also claim that it means I needed to use it as last day on Sep 19. Quite frustrating and not clear at all. I have used many sites and this is the first time I have been told this actually expired or I could use it up to the day before the expiration date. Resolution Sought Reinstate my referral credits of 1,500 worth $150.

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