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Tesla Energy Solar complaints

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3500 Deer Creek Road
Palo Alto, CA 94304-1317 | Get Directions

(415) 610-4003

https://teslagosolar.com/

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tesla Energy Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tesla Energy Solar

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7/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

6/14/2024

I lease the solar panels from Tesla Solar. The problem started at the end of April 2024 when the solar panels were not operating at their optimum levels. In the month of May is when the panels did not work at all. I received the electric bill for May in the amount over 400hundred dollars. The problem still persisted this month (June). I contacted Tesla Solar thru the Tesla app and they're response to extremely slow. The representative who responded has no clue what is going on. He stated everything looked fine, per this months graphs. I emailed him the graph for May. No response yet. How can the rep say there's NO problems and he doesn't even ask me, the customer!! I feel he's just blowing me off!! He has no clue how to take care of their customers. I'm requesting payment for the partial bill for April, the full bill for May, and partial payment for June as well as the frustration dealing with Tesla's rep. Unprofessional and obviously, doesn't care about their customers. I would NEVER treat my customers that way!! Please contact me because not even the Tesla rep left a phone number. Resolution Sought Reimburse me for partial elecyric bill for April, full electric vill for May, and partual payment for June (2 weeks). And the fristration dealing woth thwor rep. No clue. He did 't even look at May's month to see the low thenumvers were versus how much was needed from the grid!!! No clue!! numvers for solar

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