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TestBankSafe.com complaints

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576 Webster Street
Newark, NJ 07102 | Get Directions

(732) 587-2469

http://www.testbanksafe.com

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Total Amount in Dispute:
$35.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TestBankSafe.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TestBankSafe.com

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

3/13/2023

I ordered a digital copy of a textbook for one of my college classes from TestBankSafe.com. The textbook was "Security in Comouting 5th Edition". However the textbook I received says that it is the teacher's manual. Received. I contacted the company via the email on their website ([email protected]) and after receiving the same canned answer twice I tried calling the phone number on their website (732-587-2469) however, I got a "not in service" message. I contacted the company requesting a refund and I was told "We strive to achieve zero refunds through a sufficient and foolproof system of verification and purchase as follows. We have sufficient check points to ensure that the product is verified from all possible characteristics before buying. All our products are digital downloads and hence not returnable/exchangeable after completed." I provided screen shots of the manual I reviewed clearly showing that it was not the manual received via email and the company continues to deny my refund request. Resolution Sought I would like a full refund of $35.00 and I will delete the manual that I received.

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