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Texas Fertility Center complaints

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6500 North Mopac Expressway Bldg 1 #1200
Austin, TX 78731 | Get Directions

(512) 451-0149

https://txfertility.com/about-...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Texas Fertility Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Texas Fertility Center

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5/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I called to make an appointment to freeze my eggs. The receptionist asked if I would be self pay or if I would like to check to see if they take my insurance. I told her my insurance was Medicare and the woman refused to schedule me an appointment and told me Texas Fertility Center has a policy of NOT accepting people with disabilities. She said this has come up many times before and the doctors all refuse to see patients getting government benefits because they don't believe they are worthy of having children. I reported them to the Medical Board and will be filing a discrimination lawsuit. I begged for help saying my egg reserve was very low and my hormone levels are very off- at menopaused levels and I am in my 20's and the receptionist was cold, discriminatory, did not offer anywhere to get help, told me I don't deserve children and hung up on me. I was treated like I wasn't even human by this practice. Resolution Sought Allow me to book an appointment as a self pay patient and apologize for the heartbreaking words that their receptionist said to me on the phone. Those words have caused me emotional suffering.

Company Response

4/12/2024

Company states; We are bound by HIPAA rules & regulations, so are limited in our response. Texas Fertility Center is not a Medicare Provider. For this reason, we are not allowed to see anyone with Medicare even as private pay. This is a Medicare rule.

Customer Rebuttal

4/30/2024

It is NOT against Medicare policy to see a patient as self-pay. I have done it many times myself. They specifically told me it was THERE policy- not Medicare's policy. They said they do not feel those getting government benefits deserve to have children.

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