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Texas Roadhouse complaints

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124 Westgate Drive
Brockton, MA 02301 | Get Directions

(508) 427-6244

https://www.texasroadhouse.com...

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Texas Roadhouse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Texas Roadhouse

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2/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

Ya we had a takeout order we were missing a meal and the rest of our food was cold red and horrible like and can't believe how nasty the food is. it's like false advertising cause the food they gave us isn't like the food posted on the website my meats , steak were cut up the baby meats. never again. we paid $20 in one of your inside coupons and the rest prepaid card Resolution Sought First of all I would love you guys to hire employees that can cook and prepare the meals as the website says and I would like some kind of compensation or free meals for what we paid cause that food wasnt good

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