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TForce Logistics complaints

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7466 Candlewood Road Suite 2A
Hanover, MD 21076 | Get Directions

(855) 396-2639

http://www.tforcelogistics.com

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Total Amount in Dispute:
$340.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against TForce Logistics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against TForce Logistics

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2/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $339.98 Amount Settled: $0.00

Customer Complaint

1/30/2023

T force said the package was delivered on 12/10/22 on my front porch. That is impossible because my residence is gated. T force tracking number T1000330886029575. I spoke to a person at T force and he stated they had no picture of the package being delivered. It was ordered from saksoff5th. Order # 114751282 Case # 11980024 Resolution Sought To be reimbursed for the boots that I didn't receive.

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