Thane International, Inc. complaints

Complaint Experience

0%

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.


Some complainants allege dissatisfaction with policies on returns and exchanges. Customers complain they are required to pay shipping and handling fees on replacement parts or replacement products under the lifetime warranty or the replacement parts are on backorder for months at a time. Others complain they are not told the full total purchase price when the order is placed or the company does not honor arranged payment plans as requested. A few complainants allege difficulty contacting the company for a refund or other customer service issues.~~The company responds to complaints by shipping orders issuing refunds in accordance with their policy or by sending new replacement products instead of having the customer wait for backordered parts. Other responses indicate they cannot locate the customer in their database and they need more information to further research the complaint. The company responds to other complaints by referring customers to the original vendor and stating that since the products were not purchased from their company they cannot issue a refund. ~~Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.~~Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts.

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