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Thane International, Inc. complaints

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4450 Belden Village Street NW, Suite 304
Canton, OH 44718 | Get Directions

(330) 956-5310

http://www.thane.com

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Total Amount in Dispute:
$143.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Some complainants allege dissatisfaction with policies on returns and exchanges. Customers complain they are required to pay shipping and handling fees on replacement parts or replacement products under the lifetime warranty or the replacement parts are on backorder for months at a time. Others complain they are not told the full total purchase price when the order is placed or the company does not honor arranged payment plans as requested. A few complainants allege difficulty contacting the company for a refund or other customer service issues.~~The company responds to complaints by shipping orders issuing refunds in accordance with their policy or by sending new replacement products instead of having the customer wait for backordered parts. Other responses indicate they cannot locate the customer in their database and they need more information to further research the complaint. The company responds to other complaints by referring customers to the original vendor and stating that since the products were not purchased from their company they cannot issue a refund. ~~Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.~~Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts.

Complaint Closing Statistics

2 complaints against Thane International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Thane International, Inc.

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $143.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

I ordered that steam cleaner they took the money out of my checking account the tracking number said it was delivered on the 10th of this month but I never received it and I can't find no phone number to call nobody about it Resolution Sought Give me my product if possible

8/31/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/5/2021

Purchased item from company with bank card. Nothing on site indicated card would be locked & saved on site without choice to delete once payment was cleared. Contacted customer service on the site by messaging to them on customer portal, to have them delete bank card off site for security purposes, as they had their money for the item. They told me that they could not. Explained that they have no right to keep my card locked & saved so that I cannot delete it, & that I will contact my attorney regarding this matter. I have never had anything like this happen before. I am not going to cancel this card for I would have to change everything again after my accounts were broken into back in 2019 & 2020 before USA holiday season. But if I have to, they will hear from an attorney. No one needs this type of stress. My bank card has been literally hijacked by this company. They may have a good product, even though I have not received it yet, its now been a few weeks, but this whole thing is unacceptable. Below is only information that I could find as to where they are located. I thought I was ordering from a USA company, at least that is what is at top of page next to an American flag. Hope you can help! CORPORATE HEADQUARTERS Thane Direct, Inc. – Canada 5255 Orbitor Dr., Suite 501 Mississauga, ON L4W 5M6 P: 905 625 3800 F: 905 625 3844 email@thaneinc.com Resolution Sought To please unlock & remove my bank card from site before my account is jeopardized by anyone at company. No one is going to hijack my bank card. Who does this company think they are. You cant take advantage of customers. This is totally uncalled for! Release my bank card.

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