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The Academy of Pistol complaints

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19802 Slate Gap Road
Fayetteville, AR 72704 | Get Directions

(479) 228-1660

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Academy of Pistol closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Academy of Pistol

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10/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/7/2022

I pre-paid $100 for a four hour training session to learn how to shoot a gun. In all fairness I did cancel the original appointment date because I was ill. We rescheduled for Labor Day. The owner Zak sent me the address. The address took me 30 minutes out side of town to a rural area with few people around. I tried for an hour to find their location. I ended up in the middle of a dirt road and lost Wi-Fi connection. There were no signs indicating there was a business anywhere. I tried to text him but Wi-Fi was not available near them. I was frightened and alone and lost with no phone or google map to help me. His response Was that he apologized but it wasn't his fault that my phone didn't work well and nobody else ever had problems out there. That's hard for me to believe since I Have driven across the U.S. alone and never had the trouble I had trying to find their location. His Response is-he apologizes but basically it was all my fault. He refuses to refund me. I feel I should at least get half of my hundred dollars back. But he said that he couldn't because two cancellations meant they couldn't refund me. I was never notified of any type of cancellation policy. I would appreciate at least half of my money back. He should put up a sign showing he has a business so people can see where he's located. I was really scared because I was out there alone and I was in danger. I was so upset I just wanted to find my way home. Resolution Sought I would like at least 1/2 of my 100.00 pre payment refunded.

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