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The Adoption Specialist complaints

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120 Syracuse Walk
Long Beach, CA 90803 | Get Directions

(562) 438-6589

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Total Amount in Dispute:
$900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Adoption Specialist closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Adoption Specialist

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8/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

7/9/2021

I hired Lisa in 2010(?) to find my birth mother. Which she did! At my request, Lisa made contact with birth mother letting the woman know about me and paving the way to me calling birth mother. Lisa through her research found that I had bio siblings and agreed to call birth mom to ask her about them. Birth mother denied any siblings. Lisa told birth mother that she was "cold hearted and she had never met anyone so shut down" Birth mother replied "if I am such a horrible person, why do I have reservations to go meet her. "(Me) Lisa called me after that phone call to birth mother and shared with me word for word the exchange she had with my birth mother. Birth mother stopped taking my calls and never visited. Fast forward to 2021; I have met my maternal aunt and cousin. At the end of the visit, they repeated to me word for word what Lisa had told birth mother and told me that is why birth mother will not meet me as she feels I paid Lisa to say that to her. I have reached out to Lisa for follow up on this and expressed my sadness and frustration. Lisa denies ever saying any of those things and promptly blocked me on Facebook messenger. As a side note, I was to receive a full report from Lisa and I have never received anything on paper regarding "my case" Resolution Sought I would like her to take responsibility. For her actions and I would like to be reimbursed the time I could have had with my bio mother and have that relationship repaired by Ms Townsend. And considering the contract was not completed by not receiving a report, I would like my 900.00 reimbursed.

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