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The Because Market complaints

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2964 Middlefield Road Unit F
Redwood City, CA 94063 | Get Directions

(855) 318-5318

http://www.becausemarket.com

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Total Amount in Dispute:
$284.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against The Because Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against The Because Market

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4/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $114.75 Amount Settled: $0.00

Customer Complaint

3/11/2022

I got the free sample of panties for my bladder leakage. Ii got a free sample of the bladder under wear. They used my bank card and put a charge on my account and stole from me. Resolution Sought refund my money back you took from me.

3/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $55.80 Amount Settled: $0.00

Customer Complaint

2/28/2022

I ordered a sample of their MaxPlus Underpads and all I had to pay was for the shipping and Handling which was 2.99 but today I got from Fed-X 3 20 packs that was charged to my Visa which I did not approve. All I gave them was for the shipping and Handling. Have you had complaints from this company before charging your credit card. Resolution Sought Refund my money( 55.80) and pay for the shipping and handling to send the package back to them.

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