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The Bell Life complaints

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617 Valley View Drive
Taylor Mill, KY 41015 | Get Directions

https://thebelllife.com/

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Total Amount in Dispute:
$27.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Bell Life closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Bell Life

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2/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $27.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

I subscribed to this business with recurring automatic bills every 3 months. I subscribed December 24th 2023 and was promised a free shirt for signing up. My first email was replied to and I was given a code that was invalid for a free shirt. I have emailed no less than 10 times since and get no reply I have tried Facebook and other places too. Reading comments many others were lied to as well and never received their shirts. This is black and white fraud no getting around it. They are hoping this will all just go away and they won't have to honor their promise. They need to be investigated. Resolution Sought Send me a 3xl shirt as promised.

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