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The Big Chevy Store Stonebriar complaints

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9950 State Highway 121
Frisco, TX 75035 | Get Directions

(833) 432-0166

https://www.stonebriarchevytex...

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Total Amount in Dispute:
$6,929.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Big Chevy Store Stonebriar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Big Chevy Store Stonebriar

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10/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $6,929.00 Amount Settled: $0.00

Customer Complaint

9/15/2025

Finance Mr. Pardo added extended warranty contract to my loan with out my knowledge and try to cover it up by not giving me copies of contract. This is becoming common at dealership and need to be addressed Resolution Sought Refund my money and fire finance employee for adding extended warranty contract without customer knowledge

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