Complaints for The Brachfeld Law Group, PC in Los Angeles, CA

13101 West Washington Blvd., Suite 500
Los Angeles, CA 90066 | Get Directions

(888) 856-2120

http://www.brachfeldcollection...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases the complaint allegations are very serious. Consumers report a pattern of complaint allegations relating to unauthorized bank account debits failure to adhere to verbal payment agreements harassment and rude unprofessional behavior. Despite the fact that the company has acceded to at least some customer requests for refunds it has not addressed the reason its customers seek refunds namely that the company did not do what it promised to do.

Complaint Closing Statistics

0 complaints against The Brachfeld Law Group, PC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Brachfeld Law Group, PC complaints