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The Bradford Exchange complaints

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9333 North Milwaukee Avenue
Niles, IL 60714 | Get Directions

(866) 503-9057

http://www.bradfordexchange.co...

Monday - Friday (excluding major holidays)
7:00 AM - 6:00 PM CT

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Total Amount in Dispute:
$758.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against The Bradford Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against The Bradford Exchange

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12/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/28/2023

I received a ring on a payment plan. Upon receipt, it did not fit just right, so I wanted to exchange it for one 1/2 size down. I ended up emailing them 4 times asking them for a return label so I could return it for an exchange. I never received any label even though they insisted they sent it. I even checked spam and nothing! At this point I am just wanting to return it altogether for the terrible customer service experience I received . Resolution Sought I want a full refund of the purchase price. I will send ring back when I receive the return label or address of the return department.

10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

9/9/2023

I ordered a statute from them that was advertised as being five connected statues. It ended up being one. When they sent an email asking how the order went I replied and told them about it. They never replied to this email. Weeks later I got a charge on my credit card and I called them about it. They stated I signed up for a subscription which I did not. Apparently was I not only going to get that charge but then three more. Never did I get any email about additional charges or orders. Upon googling them I see reviews about people having tons of issues and false charges. This company is fraudulent and deceptive in their business practices. I could not get any type of refund on the first one. I am now having to monitor my credit card and bank accounts constantly because of this company. I'm worried they sold my information elsewhere too. Resolution Sought I want a complete refund for the original order. I want no more charges from them. I want my information gone from their company system. And I think you guys should investigate them based on other reviewers (which I wish I had looked at first).

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