The Bradford Group complaints

We ordered checks online. Advertised for about 14.00 for 4 boxes of duplicate checks, (may have been 14.98) plus we added 2.99 per 100 check( so about $12.00 for the four boxes) for their security feature . A total of $26.00 plus change. It stated free shipping. We followed the entire online prompts. We submitted the order. It said your order has been successfully placed. Because we didn't get any kind of receipt, or page which had you check the order before submitting, we checked the bank balance. It had a fee of $113.04! Instead of $26.98! We called them to get it corrected. It took hours and hours to get through. 45 minutes or more on hold each time, finally we asked for the call back feature and then they called back and when we couldn't get the phone answered fast enough twice. We had to call back again. It started before 10am until after 1:30pm when I finally selected order checks instead of "other". When I got the lady on the phone she went on and on about how it was for new customers only. No where on the website did it say new customers only it had. "You qualify for a discount!" That was on the website. After trying hard to get this corrected she hung up the phone on me. Leaving the problem totally unresolved. Website states a price, even after adding all required information no where did it state new customers only, no where did it state what the fee was before it was placed with the bank. We would like the advertising to be honest and our char Resolution Sought Charge only the $26.00 for for boxes of duplicate checks and the security feature listed online as ordered.

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I tried to order replacement checks for my mother at a cost of $28.28 on Jan 8th. On the 9th, I received an email stating that she had already ordered checks from them in the past and the introductory offer does not apply to her, therefore she was getting charged full rate of $65.09. I replied to the email requesting a cancelation of the order, since the price more than doubled. I received an email back saying that the checks were already sent to the printers and cancelation was not possible. This to me is unsatisfactory business practice as well as customer service. But since they already had the payment information, they had to reason to comply to my request. Resolution Sought A total refund. They can keep the checks as I requested in the 1st place.

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